Alsterhof - Ihr Hotel für Berlin
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Allgemeine Geschäftsbedingungen

Conditions d'exploitation générales

Les conditions générales de vente, vous pouvez en anglais à votre disposition.

We appreciate your interest in the Hotel ALSTERHOF Berlin GmbH. Please inform yourself about the terms and conditions of our house. If you have any further queries, please do not hesitate to contact us.

Standard terms and conditions of business for the services of the Hotel ALSTERHOF Berlin GmbH for individual and corporate guests (In accordance with the recommendations of the German Hotel and Restaurant Association –DEHOGA) - All previous terms and conditions are no longer valid

I. Conclusion of the contract  

1. The contract shall be concluded on the basis of these terms and conditions of business once the room/rooms or other services is / are reserved and confirmed. Where there is sufficient time the Hotel ALSTERHOF Berlin GmbH will confirm reservations in writing to the guest. 

2. The contractual partners are the guest and the Hotel. Where a third party makes a reservation on behalf of a guest, provided that the Hotel has a corresponding declaration from the third party, that third party shall be jointly and severally liable to the Hotel with the guest for all obligations arising from the hotel accommodation contract.  

3. Where notification is given of the requirements of a number of persons, in particular for group, tour operator, seminar and conference events, attendee lists shall be provided to the Hotel in writing as follows:    

a. Indication of the envisaged number of attendees at least 28 days prior to the date of arrival

b. Precise room allocation and/or numbers of attendees at least 14 days prior to the date of arrival

c. Events of a political nature or related to sects shall be clearly identified as such when giving notification. 

4. In the event that the content of the reservation confirmation and the content of the notification differ, the differing content of the confirmation shall only be binding on the guest and the Hotel if the guest does not expressly contradict it within 7 days of receipt of the reservation confirmation. This shall only apply where the reservation confirmation includes an express reference to the fact that in the event of failure to meet the above deadline the differing content of the reservation confirmation shall become a valid part of the contract.  

II. Room reservations made by individual guests 

1. In addition to the provisions in Clauses I, III, V, VI and VII of these standard terms and conditions of business, the provisions below under Clause II shall apply to room reservations made by individual guests. The provisions in Clause IV of these standard terms and conditions of business shall not apply to room reservations made by an individual guest. An individual guest is a guest who books a hotel room in his/her own name and for his/her own account without reserving any additional hotel services and without making use of any special conditions for booking the room, such as for example for tour operators, group travel, the booking of packages etc.  

2. The conclusion of the guest accommodation contract obliges the contractual partner to fulfil the contract, regardless of the duration for which the contract has been concluded. This contract cannot be cancelled unilaterally unless one contracting party has the right to cancel the contract on grounds of default, impossibility of performance caused by the other party or ‘good cause’.  

3. Reserved rooms are available to the guest from 15:00 on the day of arrival. On the agreed date of departure the rooms must be vacated and made available to the Hotel by 11:00 at the latest. After that time the Hotel may charge 50% of the prevailing daily rate for the additional use of the room until 18:00 and 100% from 18:00. The guest is free to prove that the above claim has not arisen or has not arisen in the amount claimed.  

4. Where a later time of arrival has not been expressly agreed, the Hotel reserves the right to assign reserved rooms to other guests after 18:00.  

5. The guest shall not have any right to the allocation of particular bedrooms or rooms. If the agreed rooms are not available the Hotel is obliged to make efforts to provide equivalent rooms in the building or at another property.  

6. If the period between concluding the contract and fulfilling the contract exceeds 4 months and the general price charged by the Hotel for such services increases, then the Hotel can increase the contractually-agreed price as appropriate, but by a maximum of 5%. In the event of an increase in price, the guest shall have an exceptional right to terminate the contract. 

7. If the guest does not utilise the contractual services, he or she shall be obliged to pay the agreed or customary price less the expenses saved by the Hotel. From experience, the amounts saved amount to 20% of the daily room rate for overnight guests and 30% of the normal price for food and drinks. The guest is free to prove that the above claim has not arisen or has not arisen in the amount claimed.  

8. According to the principles of good faith, the Hotel is obliged to always reallocate bedrooms and rooms which are not utilised where possible in order to avoid losses. Up until reallocation the guest must pay the sum calculated under II.7. for the duration of the contract. 

III. Prices and payment terms 

1. The agreed prices are inclusive value added tax.  In the case of a tax change we reserve the right to adjust the prices.  

2. The prices may be changed by the Hotel if the guest requires subsequent changes to the number of rooms booked, the services of the Hotel or the duration of the guests’ stay and the Hotel agrees to these changes.  

3. All debts due to the Hotel shall be due for payment on the departure of the guest or event organiser and must, except where otherwise agreed, be paid on the spot.  

4. Where it is agreed in advance in writing that payment shall be made after invoicing, the remaining total amount due shall be due for payment within 14 days of the invoice date without deductions. In the event that payment is not received on time, the Hotel shall be entitled to charge the default interest applicable at the time, currently 8 % above the base rate, or for transactions involving consumers 5 % above the base rate. The Hotel reserves the right to prove a greater loss and the guest reserves the right to prove a smaller loss. In the event of payment default the Hotel shall also be entitled to cancel the contract and to re-sell the agreed room. Clause II.7. shall be unaffected by this. 

5. The place of performance for these payment obligations shall be the Hotel’s registered office even if, for instance due to special agreements, deferred payment of the debts is permitted or the debts are not due to be paid until later as a result of agreed invoicing practice.  

6. Where packages are booked at our Hotel a deposit in the sum of 50% shall be due for payment 3 working days after receipt of written confirmation; if there are less than 3 working days between confirmation and the day of arrival, the deposit must be paid on the day of arrival.  

7. Our bank details: DnB NOR Bank ASA, account number 503 000 04,
BCN: 202 201 00

IBAN: DE68 2022 0100 0050 300 004, BIC Code: DNBADEHX

IV. Cancellations/ amendments 

1. All cancellations/amendments which do not fall under Clause II of these standard terms and conditions of business must be made in writing in every case but do not also discharge the guest’s obligation to pay the agreed or customary price. The following shall apply as fixed lump sum damages in relation to bedrooms, events and the supply of rooms:

1. More than 14 days before arrival: no cost

2. 13-8 days before arrival: 50% of the agreed services

3. 7-0 days before arrival: 70% of the agreed services. 

2. The guest is free to prove that the Hotel did not incur any loss or only incurred a smaller loss.  

V. Damages and liability  

1. The Hotel’s contractual partner and/or the guest as such or as host are liable in full to the Hotel for damage caused by themselves or their guests.  

2. In the event that the Hotel is impeded in fulfilling its services by act of god, illness, strike or similar, no obligation to pay damages arises from this but the Hotel shall be under a duty to the customer to make efforts to procure the provision of equivalent services by other means.  

3. Where the Hotel procures outside services, technical or other equipment from third parties for the event organiser, it acts on behalf of and for the account of the event organiser. The latter shall be liable for the careful handling and due return of this equipment and shall indemnify the Hotel in respect of any claims by third parties resulting from the use of this equipment. It shall be incumbent upon the guest to take out any insurance necessary in respect of exhibition, technical or other items brought to the Hotel.  

4. The Hotel shall be responsible for exercising the diligence of a prudent businessman in relation to its obligations under the contract. Claims by guests for damages are excluded. This exclusion of liability for damages does not apply to: damages arising from death, personal injury, injury to health, or infringement of liberty or of the right to sexual self-determination, if the Hotel is responsible for the breach of duty; other damages which are caused by an intentional or grossly negligent breach of duty by the Hotel; or damages which are caused by the Hotel’s intentional or grossly negligent breach of duties typical for this type of contract (so-called cardinal or core duties). A cardinal duty is a duty, of which its fulfilment allows for the duly performance of the contract and on which the party to a contract regularly relies on and can rely on. Mandatory liability under the Law on product liability, liability arising from a guarantee given by the Hotel and the mandatory liability of the Hotel as a host (see clause V.5 of this standard terms and conditions of business) are also unaffected. A breach of duty by the Hotel shall be treated as equivalent to a breach of duty by its legal representative or by persons employed by the Hotel in the performance of its obligations. In the event of interference to or defects in the Hotel’s services, where the Hotel has knowledge of this or is notified by the guest without delay, it will take remedial action. The guest shall be obliged to do what is reasonable in order to remedy the defect and to keep possible damage to a minimum.  

5. The Hotel shall be liable to the guest for objects brought into the Hotel in accordance with the statutory provisions, namely up to 100 times the room rate up to a maximum of EUR 3,500 and for money, documents of value, negotiable instruments and valuables up to EUR 800. Money, documents of value, negotiable instruments and valuables up to a maximum value of the insured sum provided for the respective hotel of EUR [insert sum] may be stored in the Hotel safe or the room safe. The Hotel recommends that the guest should make use of this facility. Liability claims shall be excluded where the guest fails to notify the Hotel immediately on becoming aware of the loss, destruction or damage. These provisions in relation to the statutory liability of the Hotel or restaurant shall apply mutatis mutandis to any more extensive liability on the part of the Hotel.   

6. The installation of decorative materials or similar and the use of areas of the Hotel which are outside the rooms which have been hired or agreed upon requires the written consent of the Hotel and may be subject to the payment of an additional fee. These and other items which the guest brings into the Hotel must comply with local fire regulations and other regulations. The guest undertakes to vacate all areas which have been used at the end of the event and to return them to the original condition they were in prior to hiring them. Claims for damages by the Hotel are unaffected by this.  

7. Messages, post and shipments of goods for guests shall be treated with care. The Hotel shall undertake the storage of such items (in the building) and where requested will forward them for an additional charge. In respect of liability, the limitations on liability in Clause V. 4. of these standard terms and conditions of business apply.  

8. The Hotel will make wake-up calls with the greatest possible care provided that proper instructions have been given in relation to them. In respect of liability the limitations on liability in Clause V. 4. of these standard terms and conditions of business apply.  

9. Where a parking space in the hotel garage or car park is made available to the guest, no contract of bailment arises as a result of this. Where there is loss or damage to vehicles parked or re-parked on the Hotel’s property, or to their contents, the Hotel shall only be liable in accordance with the limitations on liability in Clause V. 4. of these standard terms and conditions of business.  

VI. General information 

1. The Hotel provides tourist information and information of all types to the best of its knowledge but without liability. Information relating to individuals essentially falls under the Law on data protection and the Hotel shall not provide any information in relation to this.  

2. Lost property (objects which are left at the Hotel) will only be forwarded on request and for cash on delivery. The Hotel undertakes to store such items for 2 months. After then the objects will be disposed of.  

3. Where people or luggage are transported, the limitations on liability agreed in Clause V.4. of these standard terms and conditions of business shall apply.  

4. Food and drink must be purchased from the Hotel and may not, in principle, be brought to events. In special cases (national specialities etc.) a written agreement may additionally be concluded about this. In such cases a service fee and/or corkage will be charged.  

VII. Final provisions  

1. The prevailing latest price changes and the latest version of our standard terms and conditions of business shall apply.

2. We reserve the right to make mistakes and correct them and to make printing and calculation errors. Different agreements or oral understandings shall only be effective once the Hotel confirms them in writing. This applies in particular to waiving the written-form requirement.  

3. In the event that one of the above provisions is invalid, this shall not affect the validity of the remaining provisions.  

4. Where the guest is a business person and no other exclusive place of jurisdiction for the dispute is determined by statute, the registered office of the business, Hotel ALSTERHOF Berlin GmbH, shall be the place of jurisdiction. However, the Hotel shall also be entitled to bring proceedings in the place where the guest is domiciled.